It is the philosophy of the Department of Recreational Sports to be responsible in its commitments to customers and to anticipate equal treatment, in return.  When a customer initiates action with registration or reservation, the department commits to preparation and delivery of facilities, activities, events, products, and/or services.

Refund Conditions

Refund Conditions

Explanation

Membership & Access

Except in pre-defined, special circumstances (see below), membership and access purchases are non-refundable. Note: When the customer opts for payroll deduction, no refund will be considered until total payments deducted exceed the value of benefits already realized.

Activities, Classes & Services

In order to be eligible for a refund you must cancel or reschedule the activity with Rec Services during their business hours at least 24 hours prior to the beginning of the FIRST class, activity, or service being provided.

Adventure Trips

Must be cancelled with the Adventure Leadership Institute during their business hours at least 24 hours prior to the beginning of the Pre-trip meeting.

Products

No refunds shall be granted for purchases of personal items such as whistles, First Aid kits, etc.

Special Circumstances

Special circumstances, as follow, may justify an exception to the general rule of refund.
•  Medical issues which render the person unable to participate
•  Leaving the university
•  Emergency situations for the participant or family members involving sickness, broken bones, car accident, hospitalization, etc.
A note signed by the area coordinator asking for refund, naming the affected person, and explaining the specific circumstance.

Contracts

Contracts that are altered by the user after signature shall be charged a rescheduling fee of 10% of the total contract value, as delineated in the text of the contract.

Contracts that are cancelled by the user within seven calendar days of service delivery shall be charged a cancellation fee of 25% of the total contract value, as delineated in the text of the contract.

Additional Conditions

Within the same business day, if a customer changes his/her mind about purchasing a membership, an activity, a contract, or a service and he/she does not realize the benefit within that day, a full refund will be awarded without penalty or processing fee.